FAQ

Sizing

You can find a size chart for each product on the individual product pages. 

Shipping 

  • Metro Manila FREE: 1-3 business days 
  • Metro Manila express: Same-day (Lalamove/Mr. Speedy etc.)
  • Provincial standard (P200): 4-7 days 
  • Provincial FREE (For orders of P3500): 4-7 days
Generally, no shipping on Sundays and holidays. Kindly allow for possible delays due to COVID-19. 

 
For same-day shipping: We will contact you once your item is ready for pick-up (MWF). Last batch will be sent out at 4pm latest. Customer may pay via online transfer or cash upon delivery. 

Kindly allow for some delays during quarantine. Thank you.

Payment Options

  • Credit Card via Pay Mongo
  • BDO or BPI bank deposit or online transfer
  • Cash on Delivery [Metro Manila only]
  • GCash
  • CoD (Cash on Delivery) Kindly note that our courier charges an additional 3.5% or a minimum of 50php cash handling fee. 

Exchange & Refund Policy

To ensure that your activewear is a perfect fit, we do allow size exchange. Once we receive your item for exchange we will send out your new item (customer covers both shipping fees).

Refunds will be accommodated if there are no sizes available for exchange.

Refund and exchange are accepted for unworn and unwashed items only. Kindly contact us if you have any concerns, we can help you out!

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    Customer Service

    If you have any more questions or concerns feel free to contact us by clicking the messenger icon on the bottom right-hand corner of your screen or via e-mail: inexactive@gmail.com 💌